Fequently Asked Questions.

Here you can find answers to some of our most frequently asked questions. Click on the links below to find the answers to the questions.

What is green cleaning?

Green cleaning means cleaning in a manner that causes less damage to the environment than typical methods. Core Services Cleaning achieves this by using natural, biodegradable cleaning products that are ethically sound and don't pose a health risk for our cleaners. We also utilise modern cleaning methods, such as microfibre systems, and only purchase 'A' energy rated vacuums. We are always looking for ways to improve so if you know of any other green products or cleaning methods, please get in touch. We would love to hear from you.

What will be cleaned?

All customer requests will be discussed during our free in-house evaluation. Our aim is to fully understand our customers and provide exactly what they want. Once this has been decided we will draw up a cleaning specification to work from.
Download a core grade example.
Download a green grade example.

How long will it take?

We provide an estimate after our in-house visit. Where possible, we time the first cleaning session to ensure accuracy on future cleans. However all customers can request a set length of service, but this will limit what can be included in the cleaning service.

How will I pay?

Customers will need to make a payment at the time of each clean. We accept payments by cash, cheque, standing order or Paypal. Standing orders and Paypal payments must be agreed on before service commences. Please leave cash or cheques ready for collection on service day. Deep cleans, spring cleans and end of tenancy cleans require partial payment in advance.

Do I need to provide my own cleaning supplies and equipment?

Core Services Cleaning only use eco-friendly products, and equipment covered by our insurance. We provide all cleaning chemicals and equipment. To comply with health and safety, any chemical we use must have a COSHH data sheet. If there's a product you would like us to use, please provide a COSHH sheet two days before the day of service. We would stress again that we only use eco-friendly products.

Can I request a specific time?

While we go to great lengths to satisfy customer preferences we are not always able to specify a time. We can specify a particular day of the week, and in some instances a morning, afternoon or evening slot.

What if I need to cancel or rearrange?

Please provide two days notice of cancellation. Frequent cancellations may result in cancellation fees. We try to be as flexible as possible when rearranging cleaning times, but we are limited by existing schedule demands.

Do I need to be at home during service?

Entry arrangements can be finalised during our in-house visit. We are happy to clean around our customers, or let ourselves in. Customer preference takes first place. We never allow anyone else into a customer's home. For Green Grade customers who wish to benefit from our Shine On guarantee, a customer needs to be present at the end of service for a final inspection.

What if I have a complaint?

Please contact us immediately with as much detail as possible. Our cleaners are regularly retrained, and we have a robust performance management program in place should it become necessary.

What if something gets broken?

We treat each home with the greatest care. If an accident were to happen we would contact you as soon as possible. The damaged item would not be removed from your home. We would make every effort to have the item replaced if it were irreparable. If there is an especially fragile heirloom or ornament please advise us before cleaning commences.

Will my pet get in the way?

We do not wish to put any animal in harms way and respectfully request all pets are secured before we arrive. Cleaners cannot be responsible for releasing or feeding animals, although this is a service we are looking into.

Do I need to do anything before you arrive?

The tidier the home the more time we can spend cleaning. Green Grade customers can request a general tidying service throughout.